1. Who we are
Jfkph Home is operated by JFK PLUMBING AND HEATING LIMITED, a company registered in England and Wales under company number 04604458, with its registered office at Unit 5 Fleet Business Park, Sandy Lane, Church Crookham, Fleet, Hampshire, GU52 8BF. We are the data controller for the personal data described in this policy. You can reach us at support@jfkph.shop.
2. Data we collect
- Order & contact details: name, email address, phone number, billing and delivery address.
- Order information: the products you buy, order value and order history.
- Payment information: processed by our payment providers. We receive confirmation of payment and limited details such as the last four digits and card type; we do not store full card numbers on our servers.
- Messages: the content of enquiries you send us through forms or email.
- Technical data: basic device, browser and usage data collected through essential and (where consented) analytics cookies.
3. How and why we use your data
- To process and deliver your orders and provide customer support — to perform our contract with you.
- To respond to enquiries you send us — based on our legitimate interest in answering you.
- To prevent fraud and keep the store secure — based on our legitimate interests and legal obligations.
- To meet tax, accounting and other legal obligations.
- To send marketing emails only where you have opted in; you can unsubscribe at any time.
4. Payment processing
Card and wallet payments are handled by third-party payment processors (for example Stripe and PayPal). When you pay, your payment details are provided directly to the processor under their own privacy terms. We recommend reviewing their privacy notices for details of how they handle your data.
5. Sharing your data
We share personal data only with parties that help us run the store, including:
- payment processors, to take payment;
- shipping carriers, to deliver your order;
- IT, hosting and email service providers;
- professional advisers and authorities where required by law.
We do not sell your personal data.
6. International transfers
Some providers may process data outside your country. Where data is transferred internationally, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
7. Retention
We keep order and transaction records for as long as required to meet legal, tax and accounting obligations (typically up to 6 years), and other data only for as long as needed for the purposes above.
8. Your rights (GDPR)
If you are in the UK or EEA, you have the right to access, correct, delete or restrict processing of your data, to object to processing, to data portability, and to withdraw consent. To exercise these rights, email support@jfkph.shop. You also have the right to complain to your local data protection authority.
9. Your rights (California / CCPA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of any "sale" of personal information. We do not sell personal information. To make a request, contact us using the details above.
10. Cookies
We use cookies that are strictly necessary for the store and cart to work. Where required, optional analytics cookies are used only with your consent. You can control cookies through your browser settings.
11. Changes
We may update this policy from time to time. The "last updated" date above shows when it was last revised.
12. Contact
JFK PLUMBING AND HEATING LIMITED, Unit 5 Fleet Business Park, Sandy Lane, Church Crookham, Fleet, Hampshire, GU52 8BF. Email support@jfkph.shop · Phone +44 7238933145.